A sloppy government bureaucracy isn't a very admirable thing. But it may look better, if you compare it with an efficient government bureaucracy.
Have a look to this post by Michael S. Greve, who blogs on an incident involving him and his daughter. Professor Greve's conclusion is worth pondering:
The legal travails are the price you pay for a well-ordered government that tolerates no waste, fraud and abuse. On net, government efficiency on this scale produces waste; but it ensures that it's mostly the citizens', not the government's. And less hassle, more fraud. There's your trade-off.